Regions We Serve

We currently ship to the United States and Canada.
We do not ship to Hawaii and Puerto Rico.
No international shipping outside the USA & Canada at this time.
Order Processing

Orders are packed and dispatched from our U.S. Lattafa warehouse.
Processing time: 1 business day (Monday–Friday). National holidays are not counted as business days.
Estimated Transit Times

United States: 2 – 5 business days
Canada: 6 – 12 business days
Carriers Used

USA: FEDEX, USPS, DHL
Canada: USPS, Canada Post, FEDEX
Shipping Rates

Please note that we are not responsible for duty, customs fees, or import taxes for international shipments. These charges, if applicable, are the responsibility of the customer and may be collected by your local carrier (Canada Post for Canada) at the time of delivery.

Tracking & Notifications

You will receive automated e‑mails when:

Your order is placed.
Your parcel leaves our warehouse with your tracking link.
 Your parcel has been delivered with your tracking link.
2. Order Changes, Cancellations & Address Issues
Change or cancel an order within 1 hour of placing it by emailing Customer Care.
We cannot guarantee changes or cancellations after the 1‑hour window or once a shipping label is generated.
If you supply an incorrect address and the parcel ships, the order is non‑refundable and non‑replaceable.

3. Lost or Missing Packages
Once a package is marked “Delivered,” responsibility for securing it transfers to the customer.
If you cannot locate the parcel, please contact the carrier, file any necessary theft police report, and follow their claims process. Lattafa is not liable for packages after delivery confirmation.

4. Delivery Delays
While we strive to ensure timely delivery, please note that delays can occasionally occur due to factors outside our control, such as postal service or courier disruptions, weather events, or high seasonal volumes. Once your parcel is handed over to the carrier, transit times may be affected by these external circumstances.
Additionally, it is not uncommon for tracking numbers to remain unupdated for up to 48 hours after the carrier receives the package. We appreciate your patience and understanding should such delays arise.